Online banking is one of the biggest trends in the banking industry that is revolutionizing how banks deliver services to customers. Online banking enables bank users to conveniently conduct a wide range of financial transactions through the internet via the bank’s website.
In Kenya, one of the leading internet banking providers is Commercial Bank of Africa Ltd (CBA). The bank is among the largest privately-owned not only in Kenya but in entire East Africa.
CBA has been in business for more than 50 years after it was founded in Tanzania before opening its branches in Kenya and Uganda.
Read also: How To Use Equity 247 And EazzyBiz In Kenya.
How Does CBA Bank Internet Banking Work In Kenya
CBA Internet Banking is one of the most highly secured, fully transactional, web-based banking tool that allows users to complete any transaction wherever and whenever they want.
For you to use this product, you will need a stable internet connection and device that can access the internet.
The internet banking is offered by the CBA in two categories; Personal Internet Banking and Corporate Internet Banking.
As you can guess, Personal Internet Banking for individual account holders with CBA Bank, while Corporate Internet Banking is for businesses.
Recommended reading: Polaris Internet Banking In Kenya.
How to Download and Install the CBA Mobile Banking App for Android
Here is how you can download the CBA Mobile Banking App for your Android device:
Visit the CBA Bank official website and scroll down to find Mobile Banking on the right hand of the website.
Alternatively, you can visit Google Store and type CBA Mobile Banking App on the search box. When the result comes, click “Install” and the app will install on your phone.
The new version of the app comes with new features such as self PIN reset, self-registration, transfer to Loop, FX payments using negotiated and counter rates, KRA domestic tax payment (iTAX), RTGS, and transfer to Mshwari.
The new version is 14.0.0 and is supported by android 4.4 and up.
Check out this: How To Register And Activate KCB Mobile Banking.
How to Download and Install the CBA Mobile Banking App for Apple iOS
The same procedure above for android devices can also be used for Apple iOS devices.
Visit the App Store and search for CBA Mobile.
Click “Install” to install the app in your iOS device.
The app requires iOS 11.0 or later and is compatible with iPhone, iPod touch, and iPad.
Just like the Android version, the iOS CBA Mobile app is free.
How To Activate The CBA Bank Mobile App In Kenya
Once the app is installed on your phone, tap on it to open.
Select your country (in this case Kenya), and log in with your registered token.
To log in, you require your User ID and a One Time Password (OTP), which you will need to generate with your token every time you log in.
Requirements To Signup For The CBA Mobile Banking In Kenya
If you don’t have an account, you can still register with the mobile app.
To register, you will need your phone number, account number, ID or Passport number and your correct year of birth.
To register for CBA Mobile banking, you will be required to visit any of the bank’s branches and fill in the registration form.
How to log in to your CBA Bank Mobile App
To log in to your account via CBA Bank Mobile APP, you will need your registered phone number and PIN.
What Features And Services Are Available On The CBA Mobile Banking?
CBA Bank is known for its innovative banking solutions and is constantly looking for new ways to improve its services.
One of the products recently to come out from the CBA bank is mobile banking services, which aim to allow users to access the banking services from the comfort of their phone.
This allows its customers to bank anytime, anywhere.
With mobile banking, customers can access services such as:
- Balance inquiry
- View their mini-statement
- Transfer funds to M-Pesa, between CBA accounts, to any other CBA accounts, as well as to other local banks.
- View Credit Card Information including available balance, the amount due for payment, and payment date.
- Request for various customer services such as Adhoc statements, banker’s cheques, and new PIN for Card or internet banking.
- Purchase airtime
- Make utility bill payments including DSTV Kenya, GOTV, JAMII TELECOM, KPLC POST PAID and PREPAID, LIQUID TELECOM, ORANGE POST PAID, and ZUKU.
- Access information services such as branch and ATM locations, foreign exchange rates, and contact details.
How To Check Your CBA Online Bank Balance
Have you registered for the CBA internet banking in Kenya, then you can send and receive money from your phone as well as checking your account balance online.
To check your CBA online bank account balance, you need to follow these steps.
You will need to log in to your account to be able to check your bank balance. Input your registered mobile number and the PIN to be able to access your bank balance as well as other services via your phone.
CBA Mobile Banking Short Code for Kenya
You may not have an internet connection all the time. If this is the case, or your device is not internet-enabled or not a supported device, you can still access CBA mobile banking services with your phone using the CBA USSD Code *654# from your Airtel or Safaricom lines.
How To Contact CBA Bank Customer Care In Kenya
CBA bank customer care can be contacted via email, phone or physically. To send them an email, use the following address – email@example.com, to contact them on the phone using the following number +254 202884000, or to speak them personally. You can also visit their offices at Mara and Ragati Roads in Upperhill, Nairobi.