Many people who use the prepaid meter have found themselves in a situation where, when buying the token, you enter the wrong account number. If you are in such a situation now, chances are you are looking to know how to reverse the KPLC token bought to the wrong meter.
Luckily there are ways to reverse the token you buy to the wrong meter, but you need to act quickly. Here I’ll share with you various ways you can opt and reverse the token successfully.
The best thing when buying the token is that even if you buy for the wrong meter, the message will be sent to you, which proves you entered the meter wrongly. Since the other person meter you bought the token doesn’t have the digits to enter to the meter, will to utilize them.
Procedure to reverse KPLC tokens
Here you’ll learn how to reverse the KPLC token you have bought to the wrong meter either by opting on the below options.
How to reverse KPLC token bought to the wrong meter by Contacting KPLC via social media
When you notice you’ve entered the incorrect account number, you can contact customer service via Facebook or Twitter.
You must provide them with the transaction details and the precise meter number for which you wish to purchase tokens. Representatives from Kenya Power and Lighting will then submit the information to the revenue office in charge of reversals.
How to reverse KPLC token bought to the wrong meter by Visiting Kenya Power and Lighting offices
If you do not have access to KPLC social media pages, you can request a KPLC token refund by visiting Kenya Power and Lighting customer service.
Remember to carry your national identification card, the correct meter number, and any transaction information. You’ll be requested to fill the reverse form.
How to reverse KPLC token bought to the wrong meter via calling customer care
Suppose you do not even know where the Huduma Center or Kenya Power and Lighting offices are near you or don’t have access to social media. In that case, the available option is to call the KPLC customer service department straight from your phone to reverse the charge. It’s the quickest way to get your tokens back.
It will take three working days to receive a refund once your information has been forwarded to the revenue office. As a result, while you wait for the reversal, buying some tokens is a good idea.
For more information, visit: https://kplc.co.ke/