Chances are you are here because you were searching to know how to retrieve KPLC token message. You have come to the right place, and this blog post is meant for you.
The message you receive from Kenya Power is important as it entails digits you have to enter, like the way you enter airtime to the KPLC token meter.
If you delete it by mistake or the KPLC system is down, and you don’t get to receive the message, here I’ll share with you how to retrieve that message.
Moreover, you will retrieve up to the last there message sent from KPLC.
How to retrieve KPLC token message through USSD code
The first option on how to retrieve KPLC token messages is through the USSD code.
Kenya power came up with a USSD code that is easy to utilize and access KPLC services.
You don’t have to be connected to the internet or have a smartphone to use this USSD code and recover the lost tokens.
You, however, need to recharge your mobile phone and know the KPLC meter number.
If you have these two requirements, here are steps to follow;
- On your mobile phone, dial *977#
- Navigate to “Prepaid Services”
- Select “Latest Token”
- Enter your prepaid meter account number.
- Click “Send”
If you successfully send the message, you’ll receive an SMS with details of the last three purchased tokens.
Retrieving Kenya Power token message through my power App
You can also retrieve KPLC token messages through my power application.
The app is designed to ease access to KPLC services.
The app is available at Google or Apple store.
After installing the Application, you register an account and follow these steps to check the last token:
- Launch the App
- From the menu list, select my bill/my token, which is the first option.
- After clicking, there are two options select meter number
- In the search box, enter your KPLC meter number, which is 11 digits
- Tap the search box, which is beside the box
- You will receive a summary of the last five purchased tokens linked to the account number you entered.
If you try these two options and still cannot retrieve KPLC token message, the next option is to contact KPLC customer care.
You can contact customer care by dialing 0711 031 000 0732170170, 95551, 0703070707, or 020-3201680.
You can also DM through Twitter’s social media page @Kenya power.
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