Chances are you are here because you would like to know how to buy KPLC tokens via USSD. You have come to the right place. The use of USSD is the simplest way to buy tokens without hassle compared to other ways. Here you’ll find all the details you need and a step by step guide on how to buy a KPLC token using USSD.
Kenya Power, formerly known as Kenya Power and Lighting Company, is the country’s primary electricity supplier. In recent years, the firm has devised simple ways for Kenyans to renew their electricity payments.
Using meter tokens is one of them. Citizens are continuously looking for ways to load KPLC tokens to ensure an ongoing power supply. Kenya Power launched a service under the *977# USSD code in August 2020, allowing its prepaid and postpaid clients to control their bills.
However, there are various sites from which to purchase your tokens in Kenya, which is advantageous given that the main KPLC pay bill occasionally experiences difficulties.
The Company’s postpaid consumers can now use the self-read option on *977# to input their meter readings and receive their actual monthly bills through the USSD service. Customers who register for the self-read option will receive a prompt every month asking them to submit their reads within the next three days.
Currently, most of Kenya Power’s clients receive its services via dialing the national contact center or visiting one of the Company’s locations across the country. The USSD code reduces call center traffic by giving Kenya Power consumers another means to access the Company’s services.
Prepaid users can also purchase tokens and retrieve the past three purchased tokens, which is especially useful when the token messaging system suffers problems or when a customer has accidentally erased their token message.
The USSD code is one of the innovative solutions that the Company is implementing to improve service delivery and customer experience by enabling engagement in a more reliable, economical, easy, and timely manner.
How to buy KPLC tokens via USSD
It is easy to use USSD to buy tokens. The following are steps to follow;
- Dial *977#
- Select prepaid service (Token) or Postpaid services (Bill)
- Select Buy Token
- Enter Meter Number
- Enter Amount
- Click Send
- enter your M-Pesa pin
- Confirm the details are correct and click ok.
Within a few minutes, you’ll receive a message from KPLC detailing you have bought tokens.
For more information, visit: https://kplc.co.ke/content/item/30/Paying-your-Electricity-Bill
